Privacy Policy

When you use Norvia, we may collect the following types of information: • Personal Information: Name, email address, phone number, and delivery address when you place an order or create an account. • Payment Information: We do not store your payment details. All transactions are processed through secure third-party payment providers (EasyPaisa, JazzCash, bank transfer). • Device Information: Browser type, IP address, and device identifiers for security and analytics purposes. • Usage Data: Pages visited, products viewed, and interaction data to improve our website experience.

We use the information we collect to: • Process and fulfill your orders, including sending order confirmations and delivery updates. • Provide customer support and respond to your inquiries. • Send promotional emails and newsletters (only if you have opted in — you can unsubscribe at any time). • Improve our website, products, and services based on usage analytics. • Prevent fraud and ensure the security of your account. • Comply with legal obligations.

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances: • Delivery Partners: We share your name, phone number, and address with courier services to fulfill your order. • Payment Processors: Payment information is shared with secure payment gateways to process transactions. • Legal Requirements: We may disclose information if required by law, court order, or government authority. • Business Transfers: In the event of a merger or acquisition, your information may be transferred as part of that transaction.

We take data security seriously and implement industry-standard measures to protect your information: • SSL/TLS encryption for all data transmitted between your browser and our servers. • Secure storage of personal data with access controls limited to authorised personnel. • Regular security reviews and vulnerability assessments. • We will notify you promptly if we become aware of any data breach that affects your personal information.

We use cookies and similar technologies to: • Remember your preferences and shopping cart contents. • Analyse website traffic and usage patterns. • Deliver relevant advertisements (where applicable). You can control cookies through your browser settings. Disabling cookies may affect certain features of our website.

You have the following rights regarding your personal information: • Access: You may request a copy of the personal data we hold about you. • Correction: You may request correction of inaccurate or incomplete data. • Deletion: You may request deletion of your personal data, subject to legal obligations. • Opt-Out: You may unsubscribe from marketing emails at any time using the unsubscribe link in our emails. • Data Portability: You may request your data in a structured, machine-readable format. To exercise any of these rights, please contact us at hello@norvia.pk.

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to read the privacy policies of any third-party websites you visit.

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately and we will delete it.

We may update this Privacy Policy from time to time. When we make significant changes, we will notify you by email or by displaying a prominent notice on our website. Your continued use of Norvia after any changes constitutes your acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us: Email: hello@norvia.pk Phone: +92 300 123 4567 Address: DHA Phase 5, Lahore, Pakistan Working Hours: Monday – Saturday, 9:00 AM – 8:00 PM PKT